Frequently Asked Questions
Everything you need to know about our premium French lingerie and services.
How do I find my correct bra size?
To ensure the perfect fit, we recommend visiting our online Size Guide which includes detailed instructions on how to measure yourself, along with a conversion chart for international sizing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. For hygiene reasons, please ensure that briefs and bodysuits are tried on over your own lingerie.
How should I care for my Simone Pérèle lingerie?
To preserve the delicate lace and embroidery, we recommend hand washing in cold water with a gentle detergent. Avoid tumble drying and always dry your pieces flat.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Do you offer gift wrapping?
Yes, we offer premium gift packaging options at checkout, perfect for special occasions. Each gift is carefully wrapped in our signature Simone Pérèle tissue paper and box.